Terms & Conditions

Welcome to velmoriao.com.

These Terms & Conditions describe the conditions that apply to purchases, transactions, and services provided through the Velmoriao online store. By placing an order on velmoriao.com, you agree to these Terms & Conditions. Please review the following information carefully before completing your purchase.

1. Brand & Business Information

Velmoriao is an online lighting and home décor store offering carefully selected products including ambient lighting, garden lights, camping lights, and home décor.

We aim to provide customers with convenient shopping services, clear product information, and responsive customer support.

The Velmoriao store is operated by:

Brand Name: Velmoriao

Official Website: velmoriao.com

Legal Entity: Suzhou Bushexian Network Technology Co., Ltd.

Unified Social Credit Code: 91320509MAE9NB7L29

Registered Address:
Room 2385, 2nd Floor, Building 1, No. 2358 Chang'an Road,
Jiangling Subdistrict, Wujiang District, Suzhou City, Jiangsu Province, China

Customer Support Email: service@velmoriao.com

velmoriao.com is owned and operated by Suzhou Bushexian Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

2. Product Availability & Information

Velmoriao provides product details including descriptions, images, prices, dimensions, materials where applicable, specifications, available variations, lighting or power information where applicable, and availability information on our website.

We make reasonable efforts to ensure that product information is accurate.

Please note:

  • Product colors and appearance may vary slightly due to different screen settings, lighting conditions, and photography.
  • Product dimensions may have minor variations depending on measurement methods.
  • Lighting appearance may vary depending on surrounding conditions and display settings.
  • Product availability may change based on inventory.
  • Product specifications and details may be updated when necessary.

If a product becomes unavailable after an order has been placed, we will contact the customer and provide an appropriate solution.

3. Pricing & Promotions

All product prices displayed on velmoriao.com are shown in the applicable currency during checkout.

Prices may change from time to time due to:

  • Product updates
  • Market changes
  • Promotional campaigns
  • Other business considerations

Any discount, promotion, or special offer is subject to the terms displayed during the promotion period.

Velmoriao reserves the right to correct pricing errors or inaccurate information when necessary.

4. Order Placement & Confirmation

When placing an order, customers agree to provide complete and accurate information, including:

  • Name
  • Shipping address
  • Email address
  • Payment information
  • Product style, color, quantity, size, or variation information, where applicable

After successfully submitting an order, customers will receive an order confirmation email.

An order confirmation does not always represent final acceptance of an order. Velmoriao reserves the right to review or cancel orders in situations including:

  • Payment authorization failure
  • Incorrect product or pricing information
  • Inventory issues
  • Suspected fraudulent or unauthorized activity
  • Other circumstances that prevent order fulfillment

If an order is cancelled, customers will be notified through the contact information provided.

5. Payment Terms

Payments on velmoriao.com are processed through authorized third-party payment providers.

Customers agree that:

  • Payment information provided is accurate and valid.
  • The selected payment method belongs to the customer or has proper authorization.
  • Payment must be successfully completed before order processing.

Velmoriao does not directly store complete payment card information.

For additional details, please review our Payment & Security Policy.

6. Order Changes & Cancellation

Customers should contact our customer service team as soon as possible if they need to modify or cancel an order.

Requests are reviewed based on:

  • Order processing status
  • Shipping status
  • Product availability

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Customer Service Email: service@velmoriao.com

7. Shipping Terms

Orders are processed and shipped according to our Shipping Policy.

Delivery times may vary depending on:

  • Shipping destination
  • Carrier services
  • Customs procedures
  • Local delivery conditions
  • Weather conditions
  • External circumstances outside our reasonable control

Customers are responsible for providing accurate and complete delivery information.

Velmoriao is not responsible for delays caused by incorrect or incomplete addresses supplied by customers or circumstances outside our reasonable control.

For international orders, customs duties, import taxes, or other local charges may apply depending on the destination. Please review our Shipping Policy for additional information.

8. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Customers must contact Velmoriao customer service before returning any product.

Please provide:

  • Order number
  • Email address used for the purchase
  • Product information
  • Reason for the request
  • Supporting photos where applicable

Customer Service Email: service@velmoriao.com

Certain products may be subject to return restrictions due to product condition, installation, customization, missing components, improper use, unauthorized modification, or other applicable requirements.

Please review our Return & Refund Policy before sending any item back.

9. Customer Support

Velmoriao provides customer support for:

  • Order questions
  • Payment issues
  • Shipping inquiries
  • Return and refund requests
  • Exchange requests
  • Product-related questions
  • Product dimensions and materials
  • Lighting and power specifications where applicable
  • Product usage, placement, installation, or care information

Our support team will review customer requests and provide assistance based on the relevant policies and circumstances.

10. Customer Responsibilities

Customers are responsible for:

  • Reviewing product descriptions, dimensions, materials, specifications, and other relevant information before purchase
  • Providing accurate order and contact details
  • Selecting the appropriate product style, color, size, quantity, or variation where applicable
  • Using products according to their intended purpose
  • Following applicable product installation, usage, storage, maintenance, or care instructions
  • Using lighting products with suitable power sources and environments according to available product information
  • Keeping order information for future reference
  • Reviewing applicable shipping, return, and payment policies

11. Third-Party Services

Velmoriao may use third-party providers to support:

  • Payment processing
  • Shipping and logistics services
  • Website operation
  • Ecommerce functionality
  • Customer service tools
  • Analytics and advertising services
  • Fraud prevention and security

These third-party services may have their own terms, conditions, and privacy policies.

Use of third-party services may be subject to the terms and policies of those providers.

12. Changes to These Terms & Conditions

Velmoriao may update these Terms & Conditions when necessary due to:

  • Business changes
  • Service updates
  • Website updates
  • Product or operational changes
  • Legal or regulatory requirements

The updated version will be posted on this page with a revised effective or updated date where applicable.

Customers are encouraged to review these Terms & Conditions periodically.

13. Contact Information

If you have any questions regarding these Terms & Conditions, orders, payments, shipping, returns, or customer service, please contact us:

Brand Name: Velmoriao

Official Website: velmoriao.com

Legal Entity: Suzhou Bushexian Network Technology Co., Ltd.

Unified Social Credit Code: 91320509MAE9NB7L29

Registered Address:
Room 2385, 2nd Floor, Building 1, No. 2358 Chang'an Road,
Jiangling Subdistrict, Wujiang District, Suzhou City, Jiangsu Province, China

Customer Support Email: service@velmoriao.com

velmoriao.com is owned and operated by Suzhou Bushexian Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.