Contact Us
At Velmoriao, we value every customer and are committed to providing a convenient and transparent shopping experience. Whether you have questions about our products, need assistance with an order, or require support after purchase, our customer service team is available to assist you.
Velmoriao specializes in thoughtfully selected lighting and home décor products, including ambient lighting, garden lights, camping lights, and home décor.
We believe clear communication and responsive support are important parts of a convenient online shopping experience.
Customer Support
Our customer service team can assist you with:
Product Information
If you have questions before purchasing, we can help with:
- Product details
- Product features
- Material information, when applicable
- Product size and specifications
- Lighting or power information, where applicable
- Product usage information
- Other product-related inquiries
Order Assistance
For questions regarding your order, please contact us with your order information. We can assist with:
- Order status inquiries
- Order confirmation questions
- Shipping updates
- Address-related concerns
- Other order-related requests
To help us locate your order quickly, please provide:
- Order number
- Email address used during checkout
- Product information
Shipping Support
If you have questions about delivery or shipping progress, our team can assist with:
- Shipping information
- Tracking updates, when available
- Delivery-related inquiries
- Shipment concerns
For detailed shipping information, please refer to our Shipping Policy.
Returns & Refund Support
If you need assistance with:
- Return requests
- Refund inquiries
- Exchange questions
- Product-related issues
Please contact our customer service team before returning any item.
For faster assistance, please include:
- Order number
- Reason for your request
- Product details
- Supporting information or photos, if applicable
For detailed information, please review our Return & Refund Policy.
Contact Information
Customer Service Email: service@velmoriao.com
Our customer service team will review your request and respond as soon as possible. When contacting us, providing complete order information helps us provide more efficient assistance.
Company Information
The Velmoriao online store is operated by:
Brand Name: Velmoriao
Official Website: velmoriao.com
Legal Entity: Suzhou Bushexian Network Technology Co., Ltd.
Registered Address:
Room 2385, 2nd Floor, Building 1, No. 2358 Chang'an Road,
Jiangling Subdistrict, Wujiang District, Suzhou City, Jiangsu Province, China
Unified Social Credit Code: 91320509MAE9NB7L29
Customer Support Email: service@velmoriao.com
velmoriao.com is owned and operated by Suzhou Bushexian Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
Our Service Commitment
Velmoriao is committed to providing customers with:
- Clear product information
- Transparent shopping processes
- Responsive customer support
- Convenient after-sales assistance
Our collection includes ambient lighting, garden lights, camping lights, and home décor products selected for everyday indoor and outdoor spaces.
We continuously improve our services based on customer feedback and work to provide a simple and convenient shopping experience.
Thank you for choosing Velmoriao.