Product Support & Warranty
At Velmoriao, we are committed to providing customers with clear product information and responsive support throughout their shopping experience.
Our team is available to assist with questions related to product details, order information, product concerns, returns, refunds, and other service-related requests.
Velmoriao specializes in thoughtfully selected lighting and home décor products, including ambient lighting, garden lights, camping lights, and home décor.
If you need assistance with your purchase, please contact our customer support team:
Customer Service Email: service@velmoriao.com
Product Information Support
Before purchasing, customers can review detailed product information available on each product page, including product descriptions, product features, material information when applicable, dimensions and specifications, available colors or styles, lighting and power information where applicable, and product usage or care information.
For lighting products, available product information may include details such as dimensions, power source, light modes, installation or placement information, and other applicable specifications.
For home décor products, customers should review the available information regarding dimensions, materials, colors, style, placement, and care before purchasing.
If you have additional questions about a product, please contact us before placing your order. Our team will provide available product information and assistance.
Warranty & Product Assistance
Velmoriao aims to provide products that meet reasonable quality expectations.
If you receive an item with a manufacturing issue, damage during delivery, missing components, or experience another product-related concern, please contact our customer service team for assistance.
Product Support Email: service@velmoriao.com
To help us review your request efficiently, please provide:
- Order number
- Email address used during checkout
- Product details
- Description of the issue
- Relevant photos or supporting information, if applicable
Our team will review your request and provide appropriate support based on the circumstances.
Please note that product support generally does not cover damage caused by:
- Normal wear and tear
- Improper use
- Improper storage
- Accidental damage
- Unauthorized modification or repair
- Incorrect installation or assembly
- Use outside the applicable product instructions
- Failure to follow available usage or care instructions
Returns & Exchange Support
If your order requires a return, exchange, or refund request, please contact us before sending any items back.
Return & Customer Support Email: service@velmoriao.com
For detailed return and refund procedures, eligibility requirements, and applicable conditions, please review our Return & Refund Policy.
Company Information
Brand Name: Velmoriao
Official Website: velmoriao.com
Legal Entity: Suzhou Bushexian Network Technology Co., Ltd.
Registered Address:
Room 2385, 2nd Floor, Building 1, No. 2358 Chang'an Road,
Jiangling Subdistrict, Wujiang District, Suzhou City, Jiangsu Province, China
Unified Social Credit Code: 91320509MAE9NB7L29
Customer Support Email: service@velmoriao.com
velmoriao.com is owned and operated by Suzhou Bushexian Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
Our Service Commitment
Velmoriao is dedicated to providing customers with clear product information, convenient shopping experiences, responsive customer support, and transparent after-sales assistance.
Our collection includes ambient lighting, garden lights, camping lights, and home décor products selected for a variety of indoor and outdoor spaces.
If you have any questions about our products or services, please contact us:
Thank you for choosing Velmoriao.